Refund Policy
At Sella, we are committed to ensuring customer satisfaction. However, we understand that there may be occasions when a return is necessary. Below, we outline our refund policy:
Return Period
- Returns can be made within 7 calendar days from the purchase date.
Return Conditions
To be eligible for a return, products must meet the following conditions:
- The item must be in its original condition, with no signs of use, damage, or wear.
- The product must include its original packaging, along with all tags, or accessories, if applicable.
Store Credit Only
- No cash refunds will be issued.
- Approved returns will be reimbursed exclusively in the form of store credit, which can be used for future purchases at Sella.
Non-Returnable Items
Certain items may not be eligible for return due to their nature or specific conditions. These are: bodysuits, jewelry, underwear (including swimwear) and discount items.
Return Process
- Contact us via email or Direct message the specified return period.
- Provide your purchase details and the reason for the return.
- Once approved, you must deliver the product to the store or ship it to the provided address, covering any applicable shipping costs.
By making a purchase at Sella, you agree to the terms and conditions outlined in this refund policy.
If you have any questions or need assistance, please do not hesitate to contact us. Thank you for choosing Sella!